Product updates

Agent Desktop

Omni-channel Enhancements and more

Fixes to outgoing conversations, integration issues with customer information from external business systems, handling omni-channel conversations of Whatsapp and Text

January 27, 2023

Agent Desktop

API Integration Enhancements

API integrations with external business systems to allow Agents to build more context of the customer profile

January 20, 2023

Agent Desktop

Enhancements in View Conversation History

UI fixes and enhancements for Viewing Conversation History

December 30, 2022

Sender ID now available

Send messages to your CRM contacts, or any phone number, from the Agent Desktop as well as the Flow Builder across 130+ countries

December 23, 2022

Agent Desktop

Conversation History

Track, monitor, report, and establish quality assurance processes using conversation history of your Agents

December 19, 2022

Agent Desktop Console Integrations

API-based integrations

Integrate external business systems and handle customer requests from a single screen

November 30, 2022

Agent Desktop

Agent-initiated Outbound SMS now available! - v2.1.0

Agent-initiated Outbound SMS now available

November 11, 2022

Agent Desktop

Multiple Attachments - v2.0.1

Multiple attachments in messages and back-end bug fixes.

October 19, 2022

Agent Desktop Console

New Channel: SMS!

Opening up another inbound agent channel and outbound automated channel: SMS/MMS!

October 10, 2022

Agent Desktop

WhatsApp During Calls

Agents now have the ability to send a text message during a phone call to the same WhatsApp number.

September 22, 2022