Product updates

Console

3rd Party Integration Enhancements

We're excited to announce the addition of the "API Integration Request" component to Flow, making it easier than ever to connect with external APIs. This new...

December 27, 2023

Console

Introducing Our AI Chatbot: Powered by ChatGPT

We're thrilled to unveil our latest innovation designed to enhance customer support and streamline service delivery. Here’s what the AI Chatbot brings to the...

December 24, 2023

Console

Enhanced Analytics Dashboard

We are pleased to announce significant updates to our analytics dashboards, aimed at improving real-time monitoring and operational efficiency. Here’s what’s...

November 21, 2023

All Categories

India Region Launch and DIY API Integration Unveiled

We're thrilled to announce some exciting updates to Contacto that expand accessibility and give you more control than ever before. These new capabilities are...

October 18, 2023

All Categories

Agent Workflows: Updates in Conversation Management

We're rolling out new features and fixes to improve your workflow and experience: These updates aim to streamline your process and enhance productivity....

October 16, 2023

Agent Desktop Console

Empower Customer Support with Knowledgebase Capabilities

We are thrilled to introduce an exciting new addition to our platform that enhances your customer support capabilities - the Knowledgebase feature. This...

August 18, 2023

Console

Reduce Customer Wait time using Callback Requests

We are excited to announce a new capability that will help reduce wait times and keep customers happy. Now, when a contact requests a callback while waiting...

August 8, 2023

Console

Agent calling capability via Web Browser

We are very excited to announce several exciting product changes that will make life easier for our agents. These changes include the ability to log in via a...

July 28, 2023

Console

Agent Status Metrics

We are thrilled to announce the release of Agent status dashboards under our Agent Metrics report. Admins can view the no: of active agents per day, and...

July 17, 2023

Console

Introducing CSAT Feedback Collection via Voice IVR

Admins can now enable CSAT feedback collection using IVR input for voice-based conversations. Gain valuable insights into customer satisfaction levels and...

July 11, 2023