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July 2023
Agent Status Metrics
Introducing CSAT Feedback Collection via Voice IVR
Introducing Snippets for Effortless Messaging!
Live Customer Call Monitoring and Coaching
June 2023
Agent Assignment Metrics
Improvements in transferring Conversations and Agent capacity
Important: Payment gateway charges for your Contacto account
Improvements in viewing and accessing Conversations
May 2023
Chatbot for Web and Mobile
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