API-based integrations

API-based integrations

This major release includes lots of new functionality for organizations to integrate into external business systems and handle customer requests from a single screen. The list below describes specific features available in this release:

• Interface changes and configuration capabilities to facilitate API-based integrations with external business systems. Agents can create and edit data objects (e.g. customer contact, appointment, order, ticket information, etc.) within the Contacto Agent Desktop during a customer inquiry conversation.

Agent Desktop version

This feature was included in v3.0.0 released on 28 November 2022.

Questions?

If you have ANY questions about how best configure or use API integrations or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo