Omni-channel Enhancements and more

Omni-channel Enhancements and more

This release includes fixes to outgoing conversations, integration issues with customer information from external business systems, handling omni-channel conversations of Whatsapp and Text.

• Fixed glitches that occur when initiating new outgoing conversations

• Fixed issues in fetching customer information from systems integrated with Contacto

• Fixed issues encountered while changing between Whatsapp and Text channels in a conversation

• UI improvements across the interactions in Whatsapp & Messaging conversations

• Improved error handling across the Agent Desktop to prevent any app crashes

Agent Desktop version

This feature was included in v4.2.1 released on 25 January 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo