Multiple Attachments - v2.0.1

Multiple Attachments in Messages

In the Agent Desktop, for outbound messages initiated by an agent, multiple files can be attached to a message, for example: image, document, video, etc.

The following bug fixes were also included

• App refresh, icons, and unread message badge counts displaying properly

• Crash and error handling related to message components and attachments

• API fetch refresh when customer contact details are updated from Contacto to integrated business systems

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo