Conversation History

View Conversation History

This major release includes lots of new functionality for organizations to track, monitor, report, and establish quality assurance processes. The list below describes specific features available in this release:

• Allows Users (agent, manager, or admin) to view, search, sort, and filter conversation history

• Users can save previous searches and filters as views for quick access

• Transcripts, call recordings, and notes can be viewed for resolved conversations

• Conversations can be shared internally via URL

• Views can be shared internally with team members - individual(s) or an entire team - or can be made public

Agent Desktop version

This feature was included in v4.0.0 released on 16 December 2022.

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo