All Categories
Loading...
October 2023
All Categories
Agent Workflows: Updates in Conversation Management
August 2023
Agent Desktop
Console
Empower Customer Support with Knowledgebase Capabilities
Console
Reduce Customer Wait time using Callback Requests
July 2023
Console
Agent calling capability via Web Browser
Console
Agent Status Metrics
Console
Introducing CSAT Feedback Collection via Voice IVR
Agent Desktop
Console
Introducing Snippets for Effortless Messaging!
Agent Desktop
Console
Live Customer Call Monitoring and Coaching
June 2023
Console
Agent Assignment Metrics
- Jump to Month
- October 2024
- September 2024
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- February 2024
- January 2024
- December 2023
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- March 2023
- February 2023
- January 2023
- December 2022
- November 2022
- October 2022
- September 2022
- August 2022
- July 2022
- June 2022
- May 2022
- April 2022
- March 2022
- February 2022
- January 2022
- December 2021
- November 2021
- October 2021