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June 2023
Agent Desktop
Console
Improvements in viewing and accessing Conversations
May 2023
Console
Chatbot for Web and Mobile
Console
Sticky Routing while assigning Conversations to Agents
April 2023
Agent Desktop
Improvements in Agent Experience
Agent Desktop
Ability to create Tasks for internal collaboration
March 2023
Agent Desktop
Improvements in API Integrations
Agent Desktop
Console
Interact with customers using IVR
Agent Desktop
Console
Improvements in View Recordings
Agent Desktop
Console
Filter and Export Conversations
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