DATE:
AUTHOR:
The Contacto team
Agent Desktop Console

Improvements in View Recordings

DATE:
AUTHOR: The Contacto team

Improvements in View Recordings

Fixed issues of some conversations not having voice recordings on the web console.

Agent Desktop version

This feature was included in v5.1.1 released on 16 March 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo

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