Ability to create Tasks for internal collaboration

Ability to create Tasks for internal collaboration

We've made some changes to our products that we think you'll really like. Now, agents can assign work to other agents using tasks. Tasks can either be a callback request to the customer or a simple task. This way, agents can create a task while handling a conversation, and assign it to themselves, other agents, teams, or routing flows. Plus, they can edit a task to add additional information. We hope you find this helpful!

Agent Desktop version 5.3.0

This feature was included in v5.3.0 released on 11th April 2023.

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo