Improvements in viewing and accessing Conversations

We are excited to share some exciting new product changes that we have implemented.

RBAC (role-based access control) for viewing Conversation list

Admin can allow agents and supervisors to access their own, teams, or all conversations in an organization. This control will help admins to better manage and regulate conversation access throughout their organization.

UX improvement in viewing Conversation recordings

We are adding a new display of timestamps into call recording chunks. This addition will make it easier for users to quickly check when a call was created, without having to go back and forth between multiple screens.

Release date

This feature was released on 8 Jun 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo