Product updates

Agent Desktop Console Integrations All Categories

Important: Payment gateway charges for your Contacto account

We’re writing to inform you about an important update regarding credit card payments for your Contacto account. Starting July 1, all credit card transactions...

June 20, 2023

Agent Desktop Console

Improvements in viewing and accessing Conversations

We are excited to share some exciting new product changes that we have implemented. Admin can allow agents and supervisors to access their own, teams, or all...

June 9, 2023

Console

Chatbot for Web and Mobile

You can use our no-code workflow designer to configure chatbots and collect relevant information from your customers before they connect with an agent.

May 26, 2023

Console

Sticky Routing while assigning Conversations to Agents

If you're a returning customer, you'll be routed to the same agent who helped you before. This way, you can be familiar with each other and it'll take less time to get help.

May 23, 2023

Agent Desktop

Improvements in Agent Experience

We've made some UI changes to make it easier for agents to use conversations, tasks, and tickets. We hope you find these improvements helpful! This feature...

April 27, 2023

Agent Desktop

Ability to create Tasks for internal collaboration

We've made some changes to our products that we think you'll really like. Now, agents can assign work to other agents using tasks. Tasks can either be a...

April 11, 2023

Agent Desktop

Improvements in API Integrations

Fixed the data type mismatch issue while updating dropdown fields through API integrations.

March 29, 2023

Agent Desktop Console

Interact with customers using IVR

Agents can now interact with IVR systems while calling customers. This feature was included in v5.2.0 released on 24 March 2023.

March 26, 2023

Agent Desktop Console

Improvements in View Recordings

Fixed issues of some conversations not having voice recordings on the web console.

March 17, 2023

Agent Desktop Console

Filter and Export Conversations

Improve your quality assurance process by focusing on the right conversations to analyze. Download the conversation recordings for further deep dive.

March 8, 2023