Product updates

Console

Call Conferencing and Background Noise Reduction During Voice Calls

New Capability Released 1. Call Conference Agents will now be able to add external participants to a voice call. This will enable them to add their team...

May 9, 2024

Console

Ability to Add Dispositions and Sub-Dispositions to a Conversation

New Capability Released : Agents can now add Sub-Dispositions to a Conversation. Overview of Dispositions Dispositions are descriptions of the outcome of the...

May 3, 2024

Console

Enhanced Call Routing and Recording Experience

Elevate your Customer interactions with our latest update, to ensure improved customer experience and monitoring of calls. Here’s what’s new: Release Date:...

March 18, 2024

Console

Train your FAQ AI Chatbot on Company Policy URLs

Introducing an enhanced feature to train your FAQ AI Chatbot using Company Policy URLs or other website content. With this update, you can seamlessly use...

March 8, 2024

Console

Enhanced Call Experience with Amazon Polly Support

Elevate your caller interactions with our latest update, integrating Amazon Polly to offer a rich selection of accents and voices. Here’s what’s new: This...

January 22, 2024

Console

Queue Enhancements and Custom Variables

We're excited to announce an update to the Queue and Route component and the introduction of a new component, SetAttribute. Here’s a brief overview: Queue...

January 2, 2024

Console

3rd Party Integration Enhancements

We're excited to announce the addition of the "API Integration Request" component to Flow, making it easier than ever to connect with external APIs. This new...

December 27, 2023

Console

Introducing Our AI Chatbot: Powered by ChatGPT

We're thrilled to unveil our latest innovation designed to enhance customer support and streamline service delivery. Here’s what the AI Chatbot brings to the...

December 24, 2023

Console

Enhanced Analytics Dashboard

We are pleased to announce significant updates to our analytics dashboards, aimed at improving real-time monitoring and operational efficiency. Here’s what’s...

November 21, 2023

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India Region Launch and DIY API Integration Unveiled

We're thrilled to announce some exciting updates to Contacto that expand accessibility and give you more control than ever before. These new capabilities are...

October 18, 2023