Queue Enhancements and Custom Variables

We're excited to announce an update to the Queue and Route component and the introduction of a new component, SetAttribute. Here’s a brief overview:

Queue and Route Component Update:

• Queue Variables: Now you can use variables like Estimated Wait Time and Queue Position in the Queue prompts, allowing for real-time communication about wait times to callers.

New SetAttribute Component:

• Custom Variables: Enables the setting of custom variables within flows to facilitate the transfer of conversation data to external 3rd party APIs after the conversation ends, streamlining workflow and enhancing data utility.

These enhancements are designed to improve efficiency and caller satisfaction by providing more detailed and dynamic communication options, along with better data management and integration tools.

Release Date:

These enhancements were rolled out on 2nd January 2024, and we're excited to see how they empower you to provide exceptional service and take control of your customer interactions.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo