3rd Party Integration Enhancements

We're excited to announce the addition of the "API Integration Request" component to Flow, making it easier than ever to connect with external APIs. This new feature simplifies the process of enhancing your workflows with external data and services.

• Seamless Connections: Directly trigger external APIs from Flow, opening up a range of possibilities for integrating additional services and data into your processes.

• Dynamic Arrays Management: Handle complex data structures from API responses with ease, allowing for sophisticated processing and analysis within your workflows.

• Enhanced User Data Utilization: Tailor workflows based on user-specific data such as orders, tickets, or addresses, offering personalized interactions and responses.

This update is designed to make your workflows more dynamic and responsive, providing a straightforward way to enhance your processes with external data sources.

Release Date:

These enhancements were rolled out on 27th December 2023, and we're excited to see how they empower you to provide exceptional service and take control of your customer interactions.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo