Enhanced Call Routing and Recording Experience

Elevate your Customer interactions with our latest update, to ensure improved customer experience and monitoring of calls. Here’s what’s new:

• Callback Timeout Increase: We've adjusted the callback timeout and increased queue capacity to ensure that no customer callback requests are dropped. Enjoy improved reliability and responsiveness in our callback feature.

• Recording of Calls Routed to External Numbers: Now, calls made to external numbers will be recorded through the route component. Admins can easily access and review call recordings for quality assurance and training purposes.

Release Date:

These enhancements were rolled out on 18th March 2024, and we're excited to see how they empower you to provide exceptional service and take control of your customer interactions.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo