Introducing Our AI Chatbot: Powered by ChatGPT

We're thrilled to unveil our latest innovation designed to enhance customer support and streamline service delivery. Here’s what the AI Chatbot brings to the table:

Instant Knowledge Base Access:

• Get fast, accurate answers from your Contacto Knowledge Base, directly through the Chatbot. This seamless integration ensures customers find what they need without delays.

Self-Service Made Simple:

• The Chatbot swiftly navigates the Knowledge Base, allowing customers to resolve their queries independently, enhancing the overall service experience.

Intelligent Agent Handover:

• For complex issues or when a human touch is requested, the Chatbot smoothly transitions the conversation to a live agent, ensuring no query goes unanswered.

These updates streamline customer support, combining AI efficiency with the depth of human expertise. Experience the difference with our AI Chatbot.

Release Date:

These enhancements were rolled out on 24th December 2023, and we're excited to see how they empower you to provide exceptional service and take control of your customer interactions.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo