Enhanced Call Experience with Amazon Polly Support

Elevate your caller interactions with our latest update, integrating Amazon Polly to offer a rich selection of accents and voices. Here’s what’s new:

• Global Accents & Voices: Choose from a vast array of Amazon Polly’s accents and voices to match your audience's diversity or brand identity.

• Personalized Caller Engagement: Easily customize call prompts for a more relatable and engaging caller experience.

• Simple Integration: Quickly add these new voice options to your call prompts, enriching communication without complicating workflows.

This update is designed to boost caller satisfaction, reinforce your brand’s voice, and make your services more inclusive. Explore the possibilities and transform your call prompts today.

Release Date:

These enhancements were rolled out on 22nd January 2024, and we're excited to see how they empower you to provide exceptional service and take control of your customer interactions.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo