Call Conferencing and Background Noise Reduction During Voice Calls

New Capability Released

1. Call Conference

Agents will now be able to add external participants to a voice call. This will enable them to add their team members or any other participant who can help provide a resolution to the customer they are speaking with.

In conference calls, participants can be added one by one to a pre-existing single call, to a maximum of 2 external participants. 

2. Background Noise Reduction During Voice Calls

PlivoCX service can now reduce and suppress the background noise from the agent's environment while they are on a call with the customer.

This can be enabled by the Admin from Settings-> Calls -> Other Settings

Release Date:

These features were rolled out on 7th May 2024.

Need Assistance?

If you have any questions or need assistance with these new features, please don't hesitate to reach out to your dedicated sales representative or our customer success team. They're here to provide expert guidance and ensure a seamless transition as you make the most of these exciting capabilities.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo