Introducing CSAT Feedback Collection via Voice IVR

Introducing CSAT Feedback Collection via IVR!

Admins can now enable CSAT feedback collection using IVR input for voice-based conversations. Gain valuable insights into customer satisfaction levels and enhance service quality. At the end of phone calls, customers will have the opportunity to provide their feedback through the IVR system. Collect and analyze customer feedback to make data-driven improvements and create exceptional experiences. Elevate customer satisfaction and continuously enhance your service delivery.

Experience the power of CSAT IVR feedback collection and unlock valuable insights to drive your customer-centric initiatives forward!

Release date

This feature was released on 10th July 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo