Reduce Customer Wait time using Callback Requests

We are excited to announce a new capability that will help reduce wait times and keep customers happy. Now, when a contact requests a callback while waiting in the queue, admins have the ability to choose between maintaining their previous queue position or placing them at the end of the queue.

This ensures that the customer is not on hold for too long while waiting for an Agent.

Release date

This feature was released on 7th August 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo