Agent calling capability via Web Browser

We are very excited to announce several exciting product changes that will make life easier for our agents. These changes include the ability to log in via a web browser, improved playback for call recordings, and Azure Active Directory (Azure AD) Login for Agents.

Agent Web Browser Login

Agents can now log in via a web browser to effortlessly handle customer conversations. With this latest update, agents can initiate and manage customer interactions directly from their web browsers, making it easier than ever to stay connected and provide top-notch service. Embrace the flexibility of working from anywhere with minimal effort.

Improved Call Recording Playback controls

Supervisors can now audit and monitor call recordings more efficiently, thanks to our improved playback feature with speed control options (1.2x, 1.5x, etc.).

Azure SSO Login for Agents

Finally, with Azure Active Directory SSO login, agents will have access to a secure account with an easy and reliable sign-in process. This new feature joins our existing authentication methods in Google SSO and email login to provide more options for agents.

Release date

This feature was released on 27th July 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo