Agent Status Metrics

Introducing Agent Status Metrics

We are thrilled to announce the release of Agent status dashboards under our Agent Metrics report. Admins can view the no: of active agents per day, and easily compare it to the conversation volume.

With the Agent status dashboard, admins can also gain a comprehensive view of the agents’ working hours. This includes tracking the login duration, break times, and any other status changes the agent may have had during their shifts.

Admins can now gain a better understanding of the performance and availability of their agents, leading to improved organization and better management.

Release date

This feature was released on 14th July 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo