Empower Customer Support with Knowledgebase Capabilities

We are thrilled to introduce an exciting new addition to our platform that enhances your customer support capabilities - the Knowledgebase feature. This powerful tool allows you to create a centralized repository of information to assist both your internal teams and your valued customers.

With the Knowledgebase feature, you can empower administrators to curate a comprehensive library of resources tailored to your customers' needs. Configure your customer-facing portal with your brand's unique logo and color themes, delivering a personalized and cohesive experience.

Your agents and supervisors can now create, manage, and update FAQs and Articles for both internal and external audiences, ensuring that everyone has access to accurate and up-to-date information. During customer interactions, your agents can seamlessly access knowledgebase articles, enabling them to provide swift and accurate responses.

Release Date: This exciting feature was rolled out on 16th August 2023, reinforcing our commitment to enhancing your customer support capabilities.

Have Questions? If you have any inquiries or require assistance, don't hesitate to reach out to your dedicated sales representative or our customer success team. They are well-equipped to provide expert guidance and ensure a smooth transition as you make the most of this feature.

Resources and Support: Explore a wealth of resources to optimize your customer support efforts on our official website under the Resources section: www.contacto.com.

For informative product videos, head over to our YouTube channel: Contacto by Plivo.

Elevate your customer support experience today with the Knowledgebase capabilities, and continue to provide exceptional service that sets you apart.