Agent Desktop
Console
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August 2023
Console
Reduce Customer Wait time using Callback Requests
July 2023
Console
Agent calling capability via Web Browser
Console
Agent Status Metrics
Console
Introducing CSAT Feedback Collection via Voice IVR
Agent Desktop
Console
Introducing Snippets for Effortless Messaging!
Agent Desktop
Console
Live Customer Call Monitoring and Coaching
June 2023
Console
Agent Assignment Metrics
Agent Desktop
Console
Improvements in transferring Conversations and Agent capacity
Agent Desktop
Console
Integrations
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Important: Payment gateway charges for your Contacto account
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