Request Callback feature for Customers

Request Callback feature for Customers

Reduce customer abandon rate by allowing customers to request for a callback when they call during non-business hours or the peak demand periods.

Accept Callback requests from Customers and queue them for Agents

• Customers can request callbacks from the business, instead of waiting in a queue to connect to an Agent

• Accept callback requests via multiple channels like Call, Chat, and other messaging channels

• Automate assignment of callback requests to Agents

Create Tasks using Webhooks and queue them for Agents

• Queue tasks via webhooks and automate tasks assignments to Agents

Handle tasks and callbacks from Agent Desktop

• Agents can accept or reject tasks and callback requests routed to them

• Agents can callback customers, send messages, and complete actions on a business system within Contacto, to resolve callback requests and tasks

Agent Desktop version

This feature was included in v5.0.0 released on 28 February 2023.

Questions?

If you have ANY questions, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo