Pivot From Chat to Voice

Switch Channels as Needed

As an agent is assisting a customer via chat, sometimes it is best to pivot from a phone call to ensure the matter is resolved appropriately. Perhaps the customer is becoming frustrated, perhaps the agent doesn't have a clear understanding of the issue. Whatever the case, Contacto makes it easy to pivot during a chat session, and keep pertinent details in-thread.

Agent Desktop version 0.5.0

This feature was included in v0.5.0 released on 26 April 2022.

What else is included

Also included in this release are improvements to the Associated Ticket History panel

Bug Fixes

• Fixed a couple of UI glitches that occur when editing customer contact details

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo