Outbound WhatsApp Messages

WhatsApp Messages Outgoing

In a previous release WhatsApp messaging became available for inbound (customer-initiated) messages. Now, agents can initiate and send new messages - not associated with a current customer conversation - using verified message templates.

Agent Desktop version 1.2.0

This feature was included in v1.2.0 released on 13 September 2022.

What else is included

• Related to the above feature, Admins can add new message templates in the Admin Console for agents to use.

• Also included are improvements to the Agent Desktop update process.

Bug Fixes

• Fixed an issue that automatically mutes all sebsequent calls after hanging up a call when on mute

• Fixed an issue that sometimes removed Active conversations on reconnecting the Agent Desktop to the Contacto services

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo