New Features: Outbound Calling

Outbound Calls

There's a lot more to this feature than simply the capability to place an outbound call. Time-saving workflow improvements are important for agent user experience and ultimately your end-customer experience.

Agent Desktop versions 0.1.0 - 0.1.2

• 0.1.0 | released 2/14/22 - includes a dial pad, and place calls directly from external / CRM systems

• 0.1.1 | released 2/23/22 - initiate calls from within Salesforce

• 0.1.2 | released 3/3/22 - configurable outgoing call profiles for proper display of caller ID number

Building Blocks

Outbound call capability is of course a must-have but is also a building block for more robust automations for call routing and management features coming soon in. Stay tuned!

Questions?

If you have ANY questions about outbound calling capabilities, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo