New Channel: WhatsApp!!

Inbound WhatsApp Now Available

In this exciting release Contacto facilitates inbound WhatsApp messaging as a new channel available in the Agent Desktop.

Agent Desktop version 1.0.0

This feature was included in v1.0.0 released on 17 July 2022.

What else is included

Also included is the capability to send and receive media attachments.

Agents can receive the following: photos, videos, audio messages, documents, locations, and contact cards

Agents can send the following: video, audio, and documents

Bug Fixes

• Fixed issues when canceling a transfer and merging participants during warm call-transfer

• Fixed glitches to smoothly handle app reload/refresh events when call transfer is in progress

• Improvements under-the-hood to enhance the performance of the Agent Desktop

• Notifications for the status of call transfer are shown when the corresponding conversation is selected

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo