Latest Customer Message

What's the Latest?

Especially when agents are handling multiple conversations at once, it is helpful to see the latest message blurb in the left pane of the Agent Desktop.

Agent Desktop version 1.0.1

This feature was included in v1.0.1 released on 26 August 2022.

What else is included

Several bug fixes are included in this release...

Bug Fixes

• Fixed issues that occur on resolve and wrap-up of multi-channel conversations

• Fixed an issue that occurs on wrapping up a conversation, when multiple conversations are active

• Improved error handling when sending Whatsapp messages from Agent Desktop

• Fixed UI glitches occurring when viewing customer details for new conversation requests

• Agents can use the Whatsapp channel only when valid Whatsapp numbers are available in your organisation

• Fixed a glitch that occurs when viewing conversation details from the associated ticket history

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo