Introducing: Contacto!

A New Omnichannel Customer Service Platform

Contacto is the simple workspace for customer service teams. Customer service agents manage conversations in a single-page desktop view (MacOS and Windows), while admins and team leads can manage users, queues, and more with a web-based console.

Agent Desktop

No more time-sucking hopping from system to system to handle customer service requests! Contacto enables customer service staff to efficiently manage customer conversations with ease in a simple interface, and comes ready with simple-to-set-up, out-of-the-box integrations with business tools you already use - like customer relationship management (CRM) systems order management systems (OMS).

Console Makes Admin a Breeze

An intuitive web application to administrate your cloud instance of Contacto is included with every plan. Not only can you manage your team but you can build some pretty cool automations with Contacto's no-code FlowBuilder. In the Console you can:

• Add, update, delete users and permissions

• Purchase and manage phone numbers

• Manage skills, queues, and routing

• Configure interactive voice response (IVR), business hours, and holidays

• Access and analyze dashboards and reporting on your customer service key performance indicators

Omnichannel is Coming

Contacto is just getting started! Not only is it built using Plivo's award-winning carrier network (for superb call quality and reliability), but more channels will be available soon: chat (in-app for mobile, and on web), WhatsApp, SMS, email, and social. Subscribe to notifications here to stay in the loop regarding future releases.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website here: www.contacto.com.

Access our product feature videos on YouTube here: https://www.youtube.com/c/Contacto-by-plivo