Customer Data Before Transfer

Tag the Call Correctly Prior to Transfer

With this fix Contacto now requires the agent to assign customer contact info and associate the conversation with an existing case / ticket or create a new one.

Agent Desktop version 0.5.3

This feature was included in v0.5.3 released on 7 June 2022.

Bug Fixes

That's it. No bug fixes or anything else included in this release!

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo