Contacto + Salesforce Users

In Sync

This quick update data in sync between Contacto and Salesforce. The agent in Contacto is tagged on the task in Salesforce.

Agent Desktop version 0.1.4

This feature was included in v0.1.4 released 22 March 2022.

Also included...

We removed a redundant notification displayed when after-conversation work is completed.

Fixed Issues

• Dismissing the reload confirmation when the app refreshes during an active voice call

• Removed a redundant loading screen that shows sometimes when an outgoing call is canceled

• Glitch where an incoming call-request is dismissed when resolving the current conversation

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo