Call Controls

Updates to Voice Call Controls

1) Agents can now start, stop, and pause call recordings during a conversation.

2) Outbound voice calls can be transferred, to another agent, team, queue, or external phone number.

Agent Desktop version 1.1.0

This feature was included in v1.1.0 released on 1 September 2022.

What else is included

Also included is an update to the Admin Console to toggle default recording controls.

Bug Fixes

• General security enhancements

• Fixed an issue that sometimes removed active conversations when reconnecting the Agent Desktop to the Contacto services layer

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo