Agent Status

Agent Status Updates

This quick update includes a fix to Agent Status. When an agent closes / quits the desktop application their status is updated to "offline" so that they are not included in the ACD routing and for more accurate reporting.

Agent Desktop version 0.5.1

This was included in v0.5.1 released on 19 May 2022.

Bug Fixes

• Under the hood performance enhancements for chat conversations

• Fixed unread message badge count to consider conversations active across multiple channels

• Glitch related to app UI refresh during an active conversation

Questions?

If you have ANY questions about how best to implement live chat or about the technical bits, contact your sales rep or customer success team directly. They're the qualified experts to get it sorted and have you up and running in no time.

Resources and Videos

We have plenty of resources to support your contact center efforts on our website under Resources: www.contacto.com

Access our product videos on YouTube: https://www.youtube.com/c/Contacto-by-plivo